array(23) {
  ["id"] => string(2) "96"
  ["siteid"] => string(1) "1"
  ["type"] => string(1) "1"
  ["m_id"] => string(1) "0"
  ["p_id"] => string(1) "0"
  ["name"] => string(6) "服务"
  ["thumb"] => string(63) "/modules/cms/uploads/recommend/2018/05/15/05797102164099283.png"
  ["image"] => string(0) ""
  ["desc"] => string(0) ""
  ["pdir"] => string(0) ""
  ["dir"] => string(7) "service"
  ["url"] => string(0) ""
  ["setting"] => array(15) {
    ["is_html"] => int(1)
    ["content_is_html"] => int(0)
    ["urlrule"] => int(1)
    ["contenturlrule"] => int(0)
    ["meta_title"] => string(88) "定制开发-APP定制开发,微信定制开发,小程序定制开发,网站定制开发"
    ["meta_keywords"] => string(75) "APP定制开发,微信定制开发,小程序定制开发,网站定制开发"
    ["meta_description"] => string(0) ""
    ["category_template"] => string(0) ""
    ["list_template"] => string(0) ""
    ["show_template"] => string(21) "show_page_dingzhi.tpl"
    ["formid"] => string(0) ""
    ["url"] => string(0) ""
    ["target"] => string(0) ""
    ["pri_grade_visit"] => array(0) {
    }
    ["pri_grade_add"] => array(0) {
    }
  }
  ["order"] => string(1) "1"
  ["sethtml"] => string(1) "0"
  ["stat"] => string(1) "2"
  ["flowid"] => string(1) "0"
  ["image_mo"] => string(63) "/modules/cms/uploads/recommend/2018/05/25/05805654599261264.jpg"
  ["page_num"] => string(1) "0"
  ["wxstat"] => string(1) "0"
  ["scope"] => string(0) ""
  ["modelname"] => NULL
  ["son"] => array(9) {
    [0] => array(22) {
      ["id"] => string(3) "187"
      ["siteid"] => string(1) "1"
      ["type"] => string(1) "1"
      ["m_id"] => string(1) "0"
      ["p_id"] => string(2) "96"
      ["name"] => string(15) "小程序开发"
      ["thumb"] => string(0) ""
      ["image"] => string(0) ""
      ["desc"] => string(112) "专业微信小程序解决方案|各种场景核心功能,提前布局微信新生态,抢占第一波红利"
      ["pdir"] => string(0) ""
      ["dir"] => string(6) "wechat"
      ["url"] => string(0) ""
      ["setting"] => array(15) {
        ["is_html"] => int(1)
        ["content_is_html"] => int(0)
        ["urlrule"] => int(1)
        ["contenturlrule"] => int(0)
        ["meta_title"] => string(107) "小程序_商城小程序_门店小程序_微圈小程序_餐饮小程序开发-艺源科技小程序开发"
        ["meta_keywords"] => string(103) "小程序开发,商城小程序开发,门店小程序开发,微圈小程序开发,餐饮小程序开发"
        ["meta_description"] => string(269) "专注提供专注提供小程序、商城小程序、门店小程序、微圈小程序、餐饮小程序开发,专业团队,一对一服务,助企业快速生成自己的移动端微商城平台. 艺源科技小程序采用高性能数据架构,系统稳定安全。"
        ["category_template"] => string(0) ""
        ["list_template"] => string(0) ""
        ["show_template"] => string(17) "show_page_xcx.tpl"
        ["formid"] => string(0) ""
        ["url"] => string(0) ""
        ["target"] => string(0) ""
        ["pri_grade_visit"] => array(0) {
        }
        ["pri_grade_add"] => array(0) {
        }
      }
      ["order"] => string(1) "0"
      ["sethtml"] => string(1) "0"
      ["stat"] => string(1) "2"
      ["flowid"] => string(1) "0"
      ["image_mo"] => string(0) ""
      ["page_num"] => string(1) "0"
      ["wxstat"] => string(1) "1"
      ["scope"] => string(0) ""
      ["modelname"] => NULL
    }
    [1] => array(22) {
      ["id"] => string(3) "199"
      ["siteid"] => string(1) "1"
      ["type"] => string(1) "1"
      ["m_id"] => string(1) "0"
      ["p_id"] => string(2) "96"
      ["name"] => string(9) "APP开发"
      ["thumb"] => string(0) ""
      ["image"] => string(0) ""
      ["desc"] => string(0) ""
      ["pdir"] => string(0) ""
      ["dir"] => string(3) "APP"
      ["url"] => string(0) ""
      ["setting"] => array(15) {
        ["is_html"] => int(1)
        ["content_is_html"] => int(0)
        ["urlrule"] => int(1)
        ["contenturlrule"] => int(0)
        ["meta_title"] => string(65) "app开发_app定制开发_app制作开发公司【艺源科技】"
        ["meta_keywords"] => string(53) "app开发,app定制开发公司,app制作开发公司"
        ["meta_description"] => string(0) ""
        ["category_template"] => string(0) ""
        ["list_template"] => string(0) ""
        ["show_template"] => string(17) "show_page_app.tpl"
        ["formid"] => string(0) ""
        ["url"] => string(0) ""
        ["target"] => string(0) ""
        ["pri_grade_visit"] => array(0) {
        }
        ["pri_grade_add"] => array(0) {
        }
      }
      ["order"] => string(1) "1"
      ["sethtml"] => string(1) "0"
      ["stat"] => string(1) "2"
      ["flowid"] => string(1) "0"
      ["image_mo"] => string(0) ""
      ["page_num"] => string(1) "0"
      ["wxstat"] => string(1) "0"
      ["scope"] => string(0) ""
      ["modelname"] => NULL
    }
    [2] => array(22) {
      ["id"] => string(3) "244"
      ["siteid"] => string(1) "1"
      ["type"] => string(1) "1"
      ["m_id"] => string(1) "0"
      ["p_id"] => string(2) "96"
      ["name"] => string(12) "快抖霸屏"
      ["thumb"] => string(0) ""
      ["image"] => string(0) ""
      ["desc"] => string(0) ""
      ["pdir"] => string(0) ""
      ["dir"] => string(7) "kuaidou"
      ["url"] => string(0) ""
      ["setting"] => array(15) {
        ["is_html"] => int(1)
        ["content_is_html"] => int(0)
        ["urlrule"] => int(1)
        ["contenturlrule"] => int(0)
        ["meta_title"] => string(71) "快抖霸屏_抖音快手霸屏_短视频营销获客技术提供商!"
        ["meta_keywords"] => string(69) "快抖霸屏,抖音快手霸屏,快抖短视频搜索,同城爆店码"
        ["meta_description"] => string(161) "艺源智能云推广系统13325455411专注快抖霸屏,抖音快手霸屏,同城爆店码,一款线下与线上流量紧密结合的营销爆客解决方案。"
        ["category_template"] => string(0) ""
        ["list_template"] => string(0) ""
        ["show_template"] => string(20) "show_page_douyin.tpl"
        ["formid"] => string(0) ""
        ["url"] => string(0) ""
        ["target"] => string(0) ""
        ["pri_grade_visit"] => array(0) {
        }
        ["pri_grade_add"] => array(0) {
        }
      }
      ["order"] => string(1) "2"
      ["sethtml"] => string(1) "0"
      ["stat"] => string(1) "2"
      ["flowid"] => string(1) "0"
      ["image_mo"] => string(0) ""
      ["page_num"] => string(1) "0"
      ["wxstat"] => string(1) "0"
      ["scope"] => string(27) "需要短视频推广排名"
      ["modelname"] => NULL
    }
    [3] => array(22) {
      ["id"] => string(3) "207"
      ["siteid"] => string(1) "1"
      ["type"] => string(1) "1"
      ["m_id"] => string(1) "0"
      ["p_id"] => string(2) "96"
      ["name"] => string(14) "AI智能名片"
      ["thumb"] => string(0) ""
      ["image"] => string(63) "/modules/cms/uploads/recommend/2019/07/04/06155550417466502.jpg"
      ["desc"] => string(0) ""
      ["pdir"] => string(0) ""
      ["dir"] => string(2) "ai"
      ["url"] => string(0) ""
      ["setting"] => array(15) {
        ["is_html"] => int(1)
        ["content_is_html"] => int(0)
        ["urlrule"] => int(1)
        ["contenturlrule"] => int(0)
        ["meta_title"] => string(68) "艺源AI智能名片_名片小程序_智能名片_让销售更简单"
        ["meta_keywords"] => string(97) "艺源AI智能名片,名片小程序,智能名片_让销售更简单,电子名片,二维码名片"
        ["meta_description"] => string(184) "艺源AI智能名片-让销售更简单。艺源AI智能名片为企业提供名片小程序,智能名片,企业名片,小程序名片,电子名片,二维码名片等相关的服务。"
        ["category_template"] => string(0) ""
        ["list_template"] => string(0) ""
        ["show_template"] => string(16) "show_page_ai.tpl"
        ["formid"] => string(0) ""
        ["url"] => string(0) ""
        ["target"] => string(0) ""
        ["pri_grade_visit"] => array(0) {
        }
        ["pri_grade_add"] => array(0) {
        }
      }
      ["order"] => string(1) "3"
      ["sethtml"] => string(1) "0"
      ["stat"] => string(1) "2"
      ["flowid"] => string(1) "0"
      ["image_mo"] => string(0) ""
      ["page_num"] => string(1) "0"
      ["wxstat"] => string(1) "0"
      ["scope"] => string(0) ""
      ["modelname"] => NULL
    }
    [4] => array(22) {
      ["id"] => string(3) "201"
      ["siteid"] => string(1) "1"
      ["type"] => string(1) "1"
      ["m_id"] => string(1) "0"
      ["p_id"] => string(2) "96"
      ["name"] => string(12) "版权登记"
      ["thumb"] => string(0) ""
      ["image"] => string(63) "/modules/cms/uploads/recommend/2021/08/04/06814062280145708.jpg"
      ["desc"] => string(0) ""
      ["pdir"] => string(0) ""
      ["dir"] => string(9) "copyright"
      ["url"] => string(0) ""
      ["setting"] => array(15) {
        ["is_html"] => int(1)
        ["content_is_html"] => int(0)
        ["urlrule"] => int(1)
        ["contenturlrule"] => int(0)
        ["meta_title"] => string(0) ""
        ["meta_keywords"] => string(0) ""
        ["meta_description"] => string(0) ""
        ["category_template"] => string(0) ""
        ["list_template"] => string(0) ""
        ["show_template"] => string(23) "show_page_copyright.tpl"
        ["formid"] => string(0) ""
        ["url"] => string(0) ""
        ["target"] => string(0) ""
        ["pri_grade_visit"] => array(0) {
        }
        ["pri_grade_add"] => array(0) {
        }
      }
      ["order"] => string(1) "4"
      ["sethtml"] => string(1) "0"
      ["stat"] => string(1) "2"
      ["flowid"] => string(1) "0"
      ["image_mo"] => string(63) "/modules/cms/uploads/recommend/2021/08/04/06814063838873717.jpg"
      ["page_num"] => string(1) "0"
      ["wxstat"] => string(1) "0"
      ["scope"] => string(0) ""
      ["modelname"] => NULL
    }
    [5] => array(22) {
      ["id"] => string(3) "203"
      ["siteid"] => string(1) "1"
      ["type"] => string(1) "1"
      ["m_id"] => string(1) "0"
      ["p_id"] => string(2) "96"
      ["name"] => string(12) "商标注册"
      ["thumb"] => string(0) ""
      ["image"] => string(63) "/modules/cms/uploads/recommend/2021/08/03/06813359170749750.jpg"
      ["desc"] => string(0) ""
      ["pdir"] => string(0) ""
      ["dir"] => string(9) "trademark"
      ["url"] => string(0) ""
      ["setting"] => array(15) {
        ["is_html"] => int(1)
        ["content_is_html"] => int(0)
        ["urlrule"] => int(1)
        ["contenturlrule"] => int(0)
        ["meta_title"] => string(131) "商标注册_商标注册流程_商标注册流程及费用_西安商标注册_西安商标注册代理-「源知果」艺源科技"
        ["meta_keywords"] => string(103) "商标注册,商标注册流程,商标注册流程及费用,西安商标注册,西安商标注册代理"
        ["meta_description"] => string(182) "「源知果」西安提供代理版权登记,代理商标注册,代理专利申请,代理企业贯标,代理高新技术企业认定的服务;咨询电话:13325455411。"
        ["category_template"] => string(0) ""
        ["list_template"] => string(0) ""
        ["show_template"] => string(23) "show_page_trademark.tpl"
        ["formid"] => string(0) ""
        ["url"] => string(0) ""
        ["target"] => string(0) ""
        ["pri_grade_visit"] => array(0) {
        }
        ["pri_grade_add"] => array(0) {
        }
      }
      ["order"] => string(1) "5"
      ["sethtml"] => string(1) "0"
      ["stat"] => string(1) "2"
      ["flowid"] => string(1) "0"
      ["image_mo"] => string(63) "/modules/cms/uploads/recommend/2019/06/11/06135617157272716.png"
      ["page_num"] => string(1) "0"
      ["wxstat"] => string(1) "0"
      ["scope"] => string(0) ""
      ["modelname"] => NULL
    }
    [6] => array(22) {
      ["id"] => string(3) "205"
      ["siteid"] => string(1) "1"
      ["type"] => string(1) "1"
      ["m_id"] => string(1) "0"
      ["p_id"] => string(2) "96"
      ["name"] => string(12) "网站建设"
      ["thumb"] => string(0) ""
      ["image"] => string(63) "/modules/cms/uploads/recommend/2019/06/21/06144566585327511.jpg"
      ["desc"] => string(149) "节约IT成本/降低运维成本/网站安全稳定/不满意全额退款|节约IT成本/降低运维成本/网站安全稳定/不满意全额退款"
      ["pdir"] => string(0) ""
      ["dir"] => string(7) "website"
      ["url"] => string(0) ""
      ["setting"] => array(15) {
        ["is_html"] => int(1)
        ["content_is_html"] => int(0)
        ["urlrule"] => int(1)
        ["contenturlrule"] => int(0)
        ["meta_title"] => string(80) "西安商城网站建设_政府网站建设_学校网站建设就选艺源科技"
        ["meta_keywords"] => string(113) "西安网站建设,西安网络公司,西安网页设计,商城网站建设,政府网站建设,学校网站建设"
        ["meta_description"] => string(248) "「艺源科技」是西安一家专业的西安商城网站建设,政府网站建设,学校网站建设的网络公司,咨询电话:029-88810146/150 9401 9029。公司拥有10年实践经验,为您提供一条龙的互联网应用解决方案。"
        ["category_template"] => string(0) ""
        ["list_template"] => string(0) ""
        ["show_template"] => string(21) "show_page_website.tpl"
        ["formid"] => string(0) ""
        ["url"] => string(0) ""
        ["target"] => string(0) ""
        ["pri_grade_visit"] => array(0) {
        }
        ["pri_grade_add"] => array(0) {
        }
      }
      ["order"] => string(1) "6"
      ["sethtml"] => string(1) "0"
      ["stat"] => string(1) "2"
      ["flowid"] => string(1) "0"
      ["image_mo"] => string(63) "/modules/cms/uploads/recommend/2019/06/24/06146855992801864.jpg"
      ["page_num"] => string(1) "0"
      ["wxstat"] => string(1) "0"
      ["scope"] => string(0) ""
      ["modelname"] => NULL
    }
    [7] => array(22) {
      ["id"] => string(3) "208"
      ["siteid"] => string(1) "1"
      ["type"] => string(1) "2"
      ["m_id"] => string(1) "0"
      ["p_id"] => string(2) "96"
      ["name"] => string(15) "云服务平台"
      ["thumb"] => string(0) ""
      ["image"] => string(0) ""
      ["desc"] => string(0) ""
      ["pdir"] => string(0) ""
      ["dir"] => string(0) ""
      ["url"] => string(0) ""
      ["setting"] => array(15) {
        ["is_html"] => int(0)
        ["content_is_html"] => int(0)
        ["urlrule"] => int(0)
        ["contenturlrule"] => int(0)
        ["meta_title"] => string(0) ""
        ["meta_keywords"] => string(0) ""
        ["meta_description"] => string(0) ""
        ["category_template"] => string(0) ""
        ["list_template"] => string(0) ""
        ["show_template"] => string(0) ""
        ["formid"] => string(0) ""
        ["url"] => string(21) "http://www.qulvkj.com"
        ["target"] => string(6) "_blank"
        ["pri_grade_visit"] => array(0) {
        }
        ["pri_grade_add"] => array(0) {
        }
      }
      ["order"] => string(1) "7"
      ["sethtml"] => string(1) "0"
      ["stat"] => string(1) "2"
      ["flowid"] => string(1) "0"
      ["image_mo"] => string(0) ""
      ["page_num"] => string(1) "0"
      ["wxstat"] => string(1) "0"
      ["scope"] => string(0) ""
      ["modelname"] => NULL
    }
    [8] => array(22) {
      ["id"] => string(3) "202"
      ["siteid"] => string(1) "1"
      ["type"] => string(1) "1"
      ["m_id"] => string(1) "0"
      ["p_id"] => string(2) "96"
      ["name"] => string(9) "SEO优化"
      ["thumb"] => string(0) ""
      ["image"] => string(63) "/modules/cms/uploads/recommend/2021/08/03/06813061683398516.jpg"
      ["desc"] => string(0) ""
      ["pdir"] => string(0) ""
      ["dir"] => string(3) "seo"
      ["url"] => string(0) ""
      ["setting"] => array(15) {
        ["is_html"] => int(1)
        ["content_is_html"] => int(0)
        ["urlrule"] => int(1)
        ["contenturlrule"] => int(0)
        ["meta_title"] => string(90) "【西安SEO优化_西安网站优化_关键词排名优化】-SEO优化公司艺源科技"
        ["meta_keywords"] => string(81) "西安SEO优化,西安SEO优化公司,西安网站优化,西安网站优化公司"
        ["meta_description"] => string(244) "艺源科技(yysweb.com),专注为企业提供百度等搜索引擎整站SEO优化服务,针对不同行业、网站情况给出不同策略、报价和SEO建议;是您值得信赖的seo诊断、顾问咨询等云SEO技术服务外包商。"
        ["category_template"] => string(0) ""
        ["list_template"] => string(0) ""
        ["show_template"] => string(17) "show_page_seo.tpl"
        ["formid"] => string(0) ""
        ["url"] => string(0) ""
        ["target"] => string(0) ""
        ["pri_grade_visit"] => array(0) {
        }
        ["pri_grade_add"] => array(0) {
        }
      }
      ["order"] => string(1) "8"
      ["sethtml"] => string(1) "0"
      ["stat"] => string(1) "2"
      ["flowid"] => string(1) "0"
      ["image_mo"] => string(63) "/modules/cms/uploads/recommend/2021/08/03/06813062712033401.jpg"
      ["page_num"] => string(1) "0"
      ["wxstat"] => string(1) "0"
      ["scope"] => string(0) ""
      ["modelname"] => NULL
    }
  }
}
				
当前位置: 首页 > 售后 > 艺源智库
超全面!降低用户成本的产品设计方法总结
时间:2019-08-16 10:28:39
文章发布:李阳
原创作者:未知
来源:互联网

最近在整理接下来几个月的业务体验事件规划,发现产品无论 B/C 端,在新用户上手这块都存在较高的门槛,而目前已有的版本在降低用户认知、学习、操作成本方面,挖掘得并不够深入,便计划把降低成本作为接下来体验设计上主要的研究与推进目标。确定目标后,笔者近期也对降低成本这块的设计方法作了一些相关调研整理,在此总结分享出来。


新手引导

新手引导是工具型产品降低用户学习成本通用的手段之一,我们对启动页浮层、气泡提示框等常见的引导形式也非常熟悉。而设计新手引导时较大的挑战,在于挖掘合适的出现场景,在最终呈现上做到简洁克制。过于白痴、啰嗦的新手引导,很容易被没有足够耐心或原就更习惯自主探索的用户选择全部跳过,难以达到设计者的初衷。

超全面!降低用户成本的产品设计方法总结-艺源科技

△ 来源:Clara

新手引导大体可划分为沉浸教学式和互动探索式两类,而对于操作教学类的场景,相对直接、可以快速得到反馈的互动探索式引导,更容易帮助用户记忆和迅速上手,具体形式可以使用小气泡、内嵌式文案(下图)、弹框、以及近年火爆的对话式交互等,当用户成功根据引导完成操作后,还可以通过反馈信息设计给用户以愉悦和成就感,刺激进一步的探索。

超全面!降低用户成本的产品设计方法总结-艺源科技

△ 来源:Worktile


认知减负

能帮助用户认知减负的常见手段有经验习惯迁移、可读性优化、复杂性简化等。

经验习惯迁移上,可以通过遵循行业产品比较成熟通用的设计规范 & 模式,借鉴生活中的实体形象等,帮助用户基于既有经验更快速地学习上手。而对一些没有太多模式可以借鉴的 B 端产品,则更需要在前期深入调研了解目标用户的操作习惯,进而设计出符合他们认知的产品。

超全面!降低用户成本的产品设计方法总结-艺源科技

△ 来源:Ant Design Pro

可读性优化上,可以通过结构化关键词提炼、可视化图表插图、更友好易懂的文案、趣味故事化等手段,降低用户浏览学习大块内容时的压力与抵触心理。没有人会喜欢阅读大段大段枯燥的文本,而如果我们将专业枯燥的文本转化为有清晰目录结构关键词的段落、可视化图表、直观的插图故事等等,就能有效提升内容的可读性,降低用户阅读学习的成本。

超全面!降低用户成本的产品设计方法总结-艺源科技

△ 来源:Dribbble

不过这块有个问题是,需要优化可读性的大段文本很多并非完全写死的信息,而是由运营、商家灵活配置。范围大,可控性低,怎么样才能完整走查场景、抽象可视化组件规范、整理可复用性高的参考模板、提供简单易用的后台工具(再高级一点,可以结合 AI 技术,直接基于输入信息自动配置好)帮助运营、商家配置出友好易读的信息,以及建立线上内容的规范审核机制等,挑战比较大,是值得我们更深入地去思考探索的地方。

超全面!降低用户成本的产品设计方法总结-艺源科技

△ 来源:微信公众平台

复杂性简化上,可以通过对复杂信息/操作的拆解、封装与隐藏等,让原先过于复杂的信息与操作对用户变得更加简单和友好。

在《屏幕上的聪明决策》一书中,提到了一个「分组淘汰」的办法,模式类似体育杯赛淘汰阶段的分区制,从每个1/4区的胜出者中决出冠军的机制,即信息偏多时将内容进行分组筛选,每组选出最好的一个,最后综合决策,降低决策过程压力,提高最终结果的满意度。

超全面!降低用户成本的产品设计方法总结-艺源科技

产品设计中,也可以基于类似的思路,将复杂内容进行拆解分发给不同的用户,用户只需要关注被拆解出来的一部分内容,最后系统基于几批用户的判断综合决策最终结果,有效降低单一用户的认知与决策压力。

举个例子,我们有个众包评审场景,需要让用户判断某段内容属于A类信息、B类信息还是C类信息,为了提升结果的准确性,用户需要同时学习掌握A、B、C三类信息的判定标准,而如果将其拆分成三组分发给三批用户,一批用户判断内容是否属于A,一批用户判断内容是否属于B,还有一批用户判断内容是否属于C,最后系统根据三批用户的判断结果综合决策内容性质,就可以有效降低单一用户学习掌握信息的成本,最终结果也能得到保障。


学习模式

对于一些面向固定人群的专业化平台型产品(比如网络协同平台),有时通过简单的新手引导和对产品本身的认知减负,并不能大幅有效消解业务复杂性本身带来的上手门槛,而向专业用户提供帮助文档、教学视频等自助学习工具,是这类产品的典型标配。

超全面!降低用户成本的产品设计方法总结-艺源科技

△ 来源:Asana

这一块我们可以做的,一是对于学习内容媒介本身的丰富,相比传统的帮助文档。动图GIF、视频、直播、音频等方式对于用户来说更为直观有趣,易于接受,学习效果更好。

超全面!降低用户成本的产品设计方法总结-艺源科技

△ 来源:阿里云

除此之外,互动模式上也有很多值得探索的地方。比如像 Coursera、Codecademy 等教育类产品,在专业知识教学过程中会引入实时练习机制,通过练习题的结果反馈帮助用户更加有效地掌握知识。当我们的产品需要对用户进行相对复杂的教学培训时,不妨借鉴使用类似的手段,除了提升学习质量之外,也能减少教学过程中的枯燥感,让用户乐于持续学习下去。

超全面!降低用户成本的产品设计方法总结-艺源科技

△ 来源:Codecademy

考试设置是另一种手段,对于业务来说可能目标更多是对用户的过滤,但我们也可以通过考试帮助用户对知识进行查漏补缺,将考试试题与知识点关联起来,在用户完成考试后生成知识图谱、改进建议等,进而引导用户有目的地针对性学习巩固,而不是在重复学习已掌握知识上浪费大量时间。

超全面!降低用户成本的产品设计方法总结-艺源科技

△ 来源:猿题库

最后,让用户之间互动交流起来也是可以考虑的模式,比如评论交流、社区互助等,运营和专家用户通过交流平台为新手用户答疑解惑。

超全面!降低用户成本的产品设计方法总结-艺源科技

△ 来源:Worktile

除了以上手段之外,提供在线帮助(包括知识库搜索、智能客服、人工咨询等)、线下专人服务等,也可以帮助降低用户上手产品的成本,篇幅有限,在此就不详细展开了。

超全面!降低用户成本的产品设计方法总结-艺源科技

△ 来源:CrowdFlower

如果你有更多对于降低用户成本的方法思考与实践,欢迎探讨交流。

小程序开发
标签: 产品设计 用户体验 经验分享 降低成本
*版权申明:本站部分文章由艺源科技收集整理,不代表我们的观点。如果这篇转载侵犯您的版权,请及时联系我们删除!
为您推荐
最新文章
扫码加他,免费获取方案