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当前位置: 首页 > 售后 > 艺源智库
如何平衡用户体验和商业收益?来看高级设计师的教程!
时间:2019-12-25 09:15:30
文章发布:李阳
原创作者:未知
来源:互联网

用户体验有的时候是和商业化指标KPI 相矛盾的,那我们在设计一款产品的时候如何用量化的方式获得商业化指标和用户体验的均衡?

最近几个月的时间在做亿级用户商业化产品,在做的项目过程中,有一个很重要的产品目标是商业化KPI,满足用户需求的同时,尽可能的使产品盈利达到最大值。

在此之前我从事的设计工作多围绕着设计目标,主要服务于业务和用户,通过设计的方法提升用户在使用过程中的用户体验。

而商业化产品和单纯服务用户人群之间明显是互相排斥的:即商业化和用户体验大部分时间是互斥的。

既要考虑用户体验又要考虑商业化收益,如何做设计呢?如何权衡这两点之间的关系呢?

如何在设计产品的过程中衡量用户体验和商业化指标?是否有通过量化的方式使得两者可以达到最为科学的平衡?

什么是商业化?

基于大量的流量。通过流量将其进行变现,以此符合产品获得盈利的目标,这一过程就是商业化。

通过从用户那里获取价值或收益,这一过程不可避免地需要牺牲用户体验为代价。

如果不断的挖掘用户的价值,不给用户提供大于从用户那里获取价值的产品功能和体验,那么这会导致用户不断地流失。

如何做商业化设计?

商业化设计可以使用两种设计方法,一种是通过灰色版本提供小样本数据,通过数据计算,调整商业化和用户体验的平衡。另一种是通过全视觉高纬度的产品决策。

前者是量化,后者是产品战略决策。

第一种是很直观的数据,第二种则是靠着产品感和设计感的经验。

1. 通过灰度小样本数据做商业化设计

举个简单例子:优酷APP 在看电视剧的时候,会播放60s的广告。

对于优酷平台来说,广告时间长,可以从广告主那里收取的广告收益多,如果过度重视商业化指标,那么就需要将广告时间不断的拉长,这样的话商业化的 kpi 完成了。

但长期来看会带来一个严重的问题,就是过度从用户那里获取利益。导致用户体验很差,用户在优酷App 上面留存数越来越少。

如何平衡用户体验和商业收益?来看高级设计师的教程!-艺源科技

用户人数少了,广告的展现UV 会变少,广告费的支付是通过千次展现收取的。长期来看,商业化的指标会降低。

那么针对这种情况如何设计广告时长呢?

这样需要用到3个概念:

  • 千次展现:每1000UV展示。

  • 每分钟广告价格:一分钟1个UV价格。

  • 留存用户数:一段时间内再次访问的用户数。

假如优酷广告的千次展现每分钟价格为30元,那么一分钟的广告,每千次展现只需支付优酷30元。用户留存人数,我以简单的反比函数表示,即广告时间越长,那么用户留存数越少。

以整个平台为例,加入广告时长为1分钟,平台日活3000万。

一个UV 每天看10个视频,那么每天产生的广告收益是:

广告收益=3万*10*30元=900万元

如果广告时长为2分钟,最近几天广告收入会接近1800万元每天,但是未来七天的用户留存会慢慢减少。

所以单纯设计广告时长的话,需要通过公式计算:

广告时长=千次展现*每分钟广告价格*每日观看视频数

通过数据推算:广告时长和用户留存的关系,可以得到最佳的广告时长,所以一个简单数据启发我们如何做商业化产品的设计方法。

涉及到商业化产品复杂设计,应该怎么计算呢?

这里就涉及到灰度版本小样本数据,通过小版本数据,可以很好的指导我们做设计。

例如我们不确定某一个设计是否过渡商业化,这时候可以通过小部分放量来测试。例如放量100w,看整体数据反馈如何,如果数据反馈较好,再全量放开;如果数据不好,则优化设计方案,重新放量测试。这可以降低风险并让我们的设计更好的符合数据指标。

2. 全局的产品和设计感决策

这个一般是高层做出决策,提出产品战略和指标,接下来产品经理和设计师按照部署的战略和指标去完成。常见的商业化战略即前期抢占用户市场,只做用户需求和诉求,提升产品的用户体验。当产品扩大到一定的市场规模后则开始做商业化。

数据量化做商业化设计,容易出现短视,只看重眼前的利益。良好的全局战略和产品决策可以使产品走得更远更长久。


小程序开发
标签: 商业价值 商业模式 用户体验
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