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}
				
当前位置: 首页 > 售后 > 艺源智库
小程序案例 | 小马哥说的“智慧医院”已经实现
时间:2019-01-24 14:03:59
文章发布:杜凯
原创作者:未知
来源:未知
 


大力推广数字技术应用对驱动健康医疗事业平衡充分发展具有重要意义,数字技术可赋能诊疗周边服务的智能化,如院内停车无感支付,高精地图院内导航,通过位置大数据服务(LBS)实时了解院内人流分布从而科学配置安保及医务资源等。


在提案中,全国人大代表、腾讯公司董事会主席兼首席执行官马化腾提出了关于“智慧医院”的想法。


小马哥提到的院内导航,其实已经通过小程序变成了现实,如这款针对于医院室内定位导航的小程序——道易寻


当你抱着高烧不止的孩子,像个无头苍蝇一样地找儿科。当你刚刚在一楼问了导医小姐,上了二楼还是找不到B超室时,你应该比需要医生,更需要能带你走出“迷宫”的小程序。

 

患者只需要打开医院官方的公众号或小程序在线挂号,患者到医院后点击预订信息里的“带我去”,手机立刻变成一个“私人导医”。接入医院的数据显示,三分之一的线上挂号患者都会使用道易寻小程序进行导航。




把“导航”植入医院流程中
才能比“问路”更方便!




道易寻小程序能提供怎样的服务呢?




对于短距离路程来说,人们习惯的方式是“问路”。只需张张嘴,比打开手机调出导航方便多了。



 

 “这款小程序成功的核心是要让用户感受到比问路更方便,更完善、智能的服务。”道易寻小程序的负责人、浙江道一循信息技术有限公司CEO杨子江说。

 

当患者来到医院大厅,打开之前的“预约”信息,查看要去的科室,按一下“院内导航”直接导航带患者去预约科室。

到了科室问诊后,患者可以在医院的公众号或小程序中选择在线缴费,公众号(小程序)会推送下一个检查科目的模版消息,比如,下一个检查是“B超”,可以直接导航到B超室。

 

之后,还可以导航回到就诊科室,进行复检,取药同样可以在线缴费,点击“药房”,就能导航到药房取药。

 

“我们一直在考虑小程序想用即用、随手可得、用完即走的精髓,结果发现,只有跟着医院的流程走,才是小程序所注重的、零成本的推广渠道,让小程序融入医院流程,才是小程序的精髓。”杨子江说。

 


道易寻小程序的使用方,广州市妇女儿童医疗中心信息中心主任曹晓均公布了这样一组数据:2016年,广州市妇女儿童医疗中心信息中心的门诊量是370万,2017年达到470万。但原来5层楼的医院,需要10个导医人员,现在只需要在一楼配两个导医就够了

 



分诊台签到
一个被小程序改变的“江湖”




如果说“挂号”和“找科室”是患者要过了第一关的话,那么“分诊台”是比第一关还要难过的“关口”。

 

有过医院经历的朋友应该知道,患者拿着挂号单来到科室前,要先把病历和挂号单一同交给分诊台的护士,护士把病历按照先来后到进行排序后叫号。但要面对”插队”的状况。

 

还有一种情况,患者预约看病的时间已经到了,但等电梯的人太多,不能急时赶到分诊台,只能眼睁睁的看着过了预约时间。


  


“其实这几个痛点,只需要蓝牙个人位置定位就可以解决。”杨子江说。“在楼下等电梯的患者,只需要打开小程序,蓝牙识别你在医院内,就能直接线上分诊排队。没有到达医院的患者也就自然排除在外。一旦进入系统排队,护士也就不再根据病历排位而叫号,你可以找个地方打游戏、玩微信,甚至到楼下咖啡厅喝一杯。”


据了解,在上线一个月内,广州市妇女儿童医疗中心每天有10000人在线挂号,使用道易寻小程序就达到3000-4000人。

 



未来
一码定位医疗设备




如果说道易寻小程序是给患者使用的话,曹晓均曾则希望开发一款给医院内部使用的,同样主打定位的小程序。


医院里有许多的可移动设备机器,分散在医院的各个楼室、科室、病房。如果给每一个设备上都放置一个芯片,蓝牙就可以自动定位到这些设备。不管是统计设备利用率、服务率,还是让医生随时掌握机器所在位置,方便检查,都是非常方便的。不但能节省人、物力成本,还能提升医院资产管理效率。

 

接下来,道易寻会把微信小程序作为发展医院室内导航主要的形式。同时也会进一步地通过小程序的形式,深度地与患者就诊流程进行位置服务整合,将所有流程串联起来,将所有这些场景应用都实现出来,以改善患者就诊体验,提高医院工作效率。


小程序开发
标签: 小程序 医疗 智慧医疗
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